SHIPPING AND RATES
Our aim is to ensure that you receive your order as fast as possible, while ensuring that each order is safely and securely packed for its transportation.
Shipping is included in the final quote and all artwork is shipped with insurance. All artwork is packaged with care by the artist, and is packaged only once artwork has cured enough to be enclosed and wrapped.
International orders are sent via DHL Worldwide Express (full tracking available) and typically takes 2 – 4 business days for delivery between major cities (excludes Customs processing within your country). A daytime delivery address must be provided since all parcels require a signature on delivery. PO Box addresses are not accepted. A tracking number will be provided once your order has been dispatched, and your parcel will be left at your local post office if there is no one available to accept the delivery. If you have a special request, please contact us before purchasing at email@example.com.
NOTE: Local guidelines apply once your purchase arrives in the country of destination and may be subject to local Customs duties and/or local taxes in that country. These taxes and duties are not included in your purchase. Please check with the local authority to ascertain applicable rates as these charges are borne by you and not SharonEngland.com. We have no control over the processing time by Customs in each country.
Any claim for damage to the items ordered must be notified to theroomwithoutyou.com within 5 days of receiving the goods. Claims after this period will be rejected. All artwork is insured upon delivery. Once you receive the artwork, the insurance is no longer active and the artist is not liable for any damages inflicted upon the artwork while in your care. Only damages cause by the courier are cared for by the insurance. In the event of delivery damage, photographic evidence must be taken of the packaging and the damaged artwork. All damages caused by delivery need to be emailed to firstname.lastname@example.org.
Refused Shipments – If you decide to refuse any shipments from sharonengland.com, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund.
Shipping Rates – all shipping and insurance rates are included in the total artwork fee.
If you have any further questions or special requests, please contact us at email@example.com
RETURNS AND EXCHANGES
Returns and Exchanges are accepted on items within 5 business days of receipt for items that are in their original condition.
For Exchange, with confirmation of availability, the new item will be shipped to you once we receive your return. Exchanges within Australia are shipped to you free while International exchanges incur re-delivery charges.
For Refund, we will refund the value of the item (via the original form of payment ). Original shipping and handling charges are non-refundable unless the item is damaged upon delivery. You will be notified via email once this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
For any questions regarding returns or exchanges please contact us via email at firstname.lastname@example.org
All item prices are shown in Australian dollars and upon check out you will be charged in Australian dollars.
SALES TAX (GST)
SharonEngland.com will only charge GST (10%) to Australian residents – this GST component is removed from all International purchases.
Once and item is purchased from our online store and payment has been received, an order confirmation email and updated invoice will be sent to your inbox immediately after processing your purchase – please contact us if you do not receive this.
Orders cannot be altered or cancelled once items have been dispatched.
TRACKING YOUR ORDER
Once your order has been dispatched we will then send another email with dispatch confirmation and appropriate tracking information if available.
TERMS & CONDITIONS
This Website is owned and operated by Sharon England Art (ABN 62772281589).
throomwithoutyou.com reserves the right at any time and without notice, to alter, remove or add to this website, including these terms and conditions of use.
Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct.
Considerable care has been taken in the preparation of all information on this website and provided in good faith, to ensure that errors and omissions are limited. All information provided on this site is subject to change without notice. Sharon England Art reserves the right, at its sole discretion, to do any of the following at any time:
(a) To change, modify, add or remove portions of these terms and conditions, at any time;
(b) To modify, suspend or terminate operation of or access to the site or part thereof for any reason;
(c) To reject and or cancel any order that we deem to be against our policies.
This website is the copyright property of Sharon England and Sophie Greenfield